New York City

Must reserve 48 hours prior. $25 service fee.

Our luggage policy is very similar to the airlines. We allow each passenger two checked bags and two personal items. Extra fees may be applied for excess luggage. View our oversized and extra luggage policy for further details.

To the airport the pick-up time is set and the shuttle is given a window of 15 minutes so please be ready by your pick-up time unless you are recommended another pick-up time.
From the airport your van will typically arrive within 20 minutes of checking in; however, wait times will increase depending upon the airport, terminal, arrival time and weather conditions.

Drop-off time can vary on the amount of stops, traffic conditions and how far your destination is from the airport. Regular travel time into Manhattan is approximately 45-60 minutes from EWR and JFK airports and 30-45 minutes from LGA.

The order in which the drop-offs are schedule depends on the assigned stops and traffic conditions.

After picking up your luggage, please wait inside by the Welcome Center located near the baggage claim area. You will be notified once your driver has arrived.

The phone app usually provides ETAs according to distance and might not include traffic and other factors which may impact your ETA.

In New York we are available 24/7.

This largely depends on destination and time of time of day. For travelers heading into Manhattan, the distance from JFK is approximately 20 miles, from LGA approximately 10 miles, and from EWR approximately 30 miles.

Shared ride reservations cannot make stops. For exclusive and charter reservations, you may make stops along the way to your drop-off location; however, additional charges may apply.

All of our drivers speak English and we have many drivers who speak additional languages. Our shuttles are assigned to your trip according to availability therefore we cannot guarantee a driver who speaks a language other than English.

For discounts which may apply please check our website, your employer or call 1-800-258-3826

When arriving into a New York airport please proceed to the Welcome Center located in the baggage claim for Domestic Flights and outside of customs baggage claim for International flights. There will be agents wearing red jacket or vest who can assist you with checking in. Alternatively, you can use the courtesy phones located in the Welcome Centers and dial 29 for SuperShuttle.

We do allow pets aboard our shuttles and follow ADA requirements regarding service animals. For pets less than 25 pounds, we permit a lap carrier. For pets over 25 pounds, we require travelers to reserve a non-stop shuttle.

Our lifts can accommodate up to 30 inches wide,48 inches in height and 600 pounds occupied.