New York City
airport shuttle

SuperShuttle does not provide car seats, but you are absolutely permitted to bring and use a size-appropriate child safety seat for child passengers. All children under the age of 2 must use a rear-facing car seat until they are two years old or reach the highest weight or height limit allowed by the manufacturer of the car seat. For babies that outgrow their infant-only car seat, a convertible or 3-in-1 car seat should be used in the rear-facing position until they outgrow the maximum height and weight for the rear-facing position.

Our luggage policy is very similar to the airlines. We allow each passenger two checked bags and two personal items. Extra fees may be applied for excess luggage. View our oversized and extra luggage policy for further details.

To the airport the pick-up time is set and the shuttle is given a window of 15 minutes so please be ready by your pick-up time unless you are recommended another pick-up time.
From the airport your van will typically arrive within 20 minutes of checking in; however, wait times will increase depending upon the airport, terminal, arrival time and weather conditions.

Drop-off time can vary on the amount of stops, traffic conditions and how far your destination is from the airport. Regular travel time into Manhattan is approximately 45-60 minutes from EWR and JFK airports and 30-45 minutes from LGA.

The order in which the drop-offs are schedule depends on the assigned stops and traffic conditions.

To the airport it is recommended the customer waits outside along with luggage at the scheduled pick up time.


From the airport after checking in, customers should wait inside by the Welcome Center located near the baggage claim area. Your driver will come inside to meet you.

The phone app usually provides ETA's according to distance and might not include traffic and other factors which may impact your ETA.

In New York we are available 24/7.

New York office services a vast area. For customers traveling to Manhattan, LGA is approximately 10 miles, JFK 20 miles and EWR is 30 miles. Mileage will vary greatly depending upon your destination.

We usually run within 25-45 minutes depending on your destination.

Shared ride reservations cannot make stops. For exclusive and charter reservations, you may make stops along the way to your drop-off location; however, additional charges may apply.

All of our drivers speak English and we have many drivers who speak additional languages. Our shuttles are assigned to your trip according to availability therefore we cannot guarantee a driver who speaks another language other than English.

For discounts which may apply please check our website, your employer or call 1-800-258-3826

When arriving into a New York airport please proceed to the Welcome Center located in the baggage claim for Domestic Flights and outside of customs baggage claim for International flights. There will be agents wearing red jacket or vest who can assist you with checking in. Alternatively, you can use the courtesy phones located in the Welcome Centers and dial 29 for SuperShuttle.

All pets that are not service animals will need to be in a kennel and may have to travel in the luggage compartment depending upon the size and type of pet.

Our lifts can accommodate up to 30 inches wide,48 inches in height and 600 pounds occupied.