Americans with Disabilities Act
SuperShuttle is committed to providing exceptional service and welcomes all passengers with disabilities, including individuals who use wheelchairs and those accompanied by service animals.
For transportation into airports, customers are required to make advanced reservations. When making an accessible reservation, customers should specify whether or not an accessible vehicle is required or if a service animal will be accompanying the customer.
For transportation from airports, reservations are not required with the exception of Long Beach Airport (LGB) Oakland Airport (OAK) and San Jose Airport (SJC). For customers requiring the use of accessible transportation, reservations are encouraged, but not required.
ADA complaints may be filed with the U.S. Department of Justice by email at ADA.Complaint@usdoj.gov or by mail at:
Disability Rights (NYA)
950 Pennsylvania Avenue, NW
Washington, D.C. 20530.
PLEASE DIRECT ANY CONCERNS TO:
Director of Customer Care
8930 S. Beck Avenue, Suite 101
Tempe, Arizona 85284