Americans with Disabilities Act
SuperShuttle is committed to providing exceptional service and welcomes all passengers with disabilities, including individuals who use wheelchairs and those accompanied by service animals.
For transportation into airports, customers are required to make advanced reservations. When making an accessible reservation, customers should specify whether or not an accessible vehicle is required or if a service animal will be accompanying the customer.
For transportation from airports, reservations are not required with the exception of Long Beach Airport (LGB) Oakland Airport (OAK) and San Jose Airport (SJC). For customers requiring the use of accessible transportation, reservations are encouraged, but not required.
Information on the Americans with Disabilities Act (ADA) is available at www.ada.gov or by phone: 1 (800) 514-0301 (voice) or 1 (877) 215-9262 (TTY).
If you would like to file an ADA complaint with the Department, please use the online complaint form available on the Department’s ADA Website at www.ada.gov. Complaints may also be mailed or faxed to the Disability Rights Section at:
U.S. Department of Justice
950 Pennsylvania Avenue, N.W.
Civil Rights Division
Disability Rights Section – NYA
Washington, D.C. 20530
(202) 307-1197 (fax)
PLEASE DIRECT ANY CONCERNS TO:
Director of Customer Care
14500 N Northsight Blvd Ste 329
Scottsdale, AZ 85260