Chicago

Call Us With Any Corrections If you feel that there are any errors in the above reservation(s), please contact our reservation center immediately at (800) 654-7871. If everything is correct, there is no need to call us to reconfirm your reservation. Arrivals: Counters are located near each arrivals baggage claim. At O'Hare airport we are located a Terminal 1(1E) next to Starbucks, Terminal 2 (2E) across from Delta baggage claim, Terminal 3 (3E) across from Starbucks, and Terminal 5 (5E) the pickup location is outside and has temporarily moved to the second lane (Signage is at the second lane.) You will find the 5E exit across from McDonalds. At Midway airport we are located at Door 2. Additional boarding time may be required when leaving the airport on high volume days and/or days with heavy traffic conditions. Rest assured, we will do our best to accommodate your reservation pick-up time. Departures: If your driver has not arrived within 20 minutes of your scheduled pickup time please contact our reservations department. This window of time may be required to account for heavy traffic conditions and/or other unforeseen circumstances. SUV Premium Shared Ride If a SUV is unavailable at time of pickup passenger(s) will be serviced by a Shared Shuttle van. Please contact our reservations department and the difference will be issued to your debit/credit card. Seasonal Hours During our seasonal service hours (effective 12/17/19): Shared rides are ONLY offered 8 AM to 7 PM. Before 8 AM and after 7 PM we ONLY offer direct services. (Update As of 06/01/20): We will only be offering private ride services until further notice. Cancellation Policy We require at least a 3 hour notice to modify or cancel your reservation. This includes if your flight is delayed or cancelled. You are considered a no show if your driver is unable to locate you at your scheduled pickup time. This includes failure to notify the company of flight delays or flight cancellations. If you cancel less than 3 hours before your scheduled pick up time no refund will be issued. Cancellations will be charged a $5 administration fee.