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What is the SuperShuttle Pick-Up Window?

March 20th, 2019

Clock watch

What does my SuperShuttle pick-up time window mean? If you're planning your ride to the airport, whether you book your SuperShuttle ride through the app, website or over the phone, you will automatically receive a 15-minute pick-up window based on your flight time.

What does this mean?

If you have a flight scheduled, let’s say a 5:30 PM departure, your pick-up time may be scheduled for 3:00 pm. If you've booked Shared-Ride, where you will be grouped with other travelers heading to the same airport, you will be assigned a 15-minute window surrounding your 3:00 pm pick-up time. So, don’t worry if your driver doesn’t show up right at 3:00, or if you see your shuttle pull up a few minutes early. Your driver may arrive anytime within 15 minutes of your scheduled pick-up time.

Why does SuperShuttle have a 15-minute pick-up window?

The 15-minute window provides for any ‘road bumps’ within the pick up schedule. If your driver is faced with traffic due to an accident, or the previous passenger pick-up was a bit behind, this may take your driver a few extra minutes to get to you. Additionally, drivers may arrive a few minutes early at times. To play it safe, we recommend having your travel items ready 15 minutes before your scheduled pick-up window if possible. This ensures a quick and easy departure for everyone.

How do I change my pick-up time?

If you are served a pick-up time that you are not initially pleased with, the option to select an earlier time-frame is available. During the reservation process, simply click on the drop down arrow and it will give you different time slots to choose from. Please note that we pre-assign pick-up times in an effort to ensure that you will arrive at the airport on time. Please be cautious when adjusting your pick-up time to be sure you don't cut it too close!

For more information on our processes, terms and policies, visit Frequently Asked Questions.

Happy travels!

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