How It Works
Welcome aboard! Our blue and yellow vans take you to the airport
from your home, office or hotel and bring you back after you land. We are able to
keep prices low in exchange for some of your time and a shared ride with other passengers.
SuperShuttle offers you a solution that is more convenient than lugging bags through
public transit, or driving and parking at the airport, with prices that are generally
more economical than a limo, private sedan, or taxi.
Our state-of-the-art automated dispatch system strategically routes you with others
traveling to the same geographic area. This system is unique to SuperShuttle and
gets you to your destination as promptly and economically as possible.
Make Your Reservations in Your Home City and at Your Destination
You can now make reservations to and from most major airports in the U.S., as well
as the UK, France and Mexico. To see our complete list of cities and airports served,
Reservations can be made here on our website,
or iPhone mobile app , or by calling 800 BLUE-VAN (258-3826). Phone lines are open 24-7.
To estimate your fare without booking, check out our fare calculator here.
Pricing for Shared-Ride Airport Shuttle Service
As mentioned above, we work to keep our pricing between the cost of public transportation
and a private taxi cab ride. The example below shows a price comparison between
our service and that of our competitors’ for a trip to San Francisco International
Airport from a popular hotel near Fisherman’s Wharf.
While this example is specific to one city and rates do vary, the pricing differences
shown below are representative of those found in the cities we serve across the
Please keep in mind that public transportation in some cities are limited and may
not be conducive to traveling with luggage. Click here for a full breakdown of this sample
From Your Home, Office or Hotel
Once you’ve made your reservation via web or phone, a SuperShuttle van will
pick you up during the pre-arranged pick-up window, bring you to the airport and
drop you off right outside your airline terminal. We schedule our pickups carefully
to ensure you will make your flight in plenty of time.
Our 15-minute pick-up window means
that the van will normally arrive within 15 minutes of your scheduled pickup time.
For example, if your pickup time is 10:00 am, the van will typically arrive between
10:00 am and 10:15 am. Please make sure that you are completely ready to go and
waiting outside of your pickup location at the beginning of your scheduled 15-minute
pickup window so that you will not keep other passengers waiting.
From The Airport
While reservations are not required from most of our airports,
we have found that our passengers prefer to make reservations in advance to avoid
the time and hassle of paying in the airport or on-board the van. Advance reservations
also help us plan the number of vans we will need to serve our customers.
Click here to view a
list of airports with different outbound processes.
Please note that if you book a reservation from the airport, this does not mean
a van will be waiting for you when you arrive. Due to security considerations, most
airports do not allow us to have vans lined up at the curb. However, we have vans
waiting close by in a “holding lot” near the airport, just minutes away.
Also a van or an alternative vehicle may not always be available, since in any given
area or at any given time there are not an unlimited number of vehicles to service
customer demand during low peak hours, so a customer may incur an extended wait
time during those situations.
In some cities, you will find a SuperShuttle ticket counter or computerized kiosk
inside the airport; in others, a member of our staff will be standing curbside to
assist you. How to find SuperShuttle at the airport
will vary, but the pickup process is simple:
Once you have your luggage, provide our representative with your confirmation number
and/or last name.
Our representative will activate you in our system. This tells our dispatchers to
route you with other people headed in your direction, whether they are waiting at
your terminal or other nearby terminals.
The next available van will then be dispatched from our "holding lot" at the airport
only minutes away, to pick you up, along with the others who have been assigned
to your van.
Please expect a wait time while we route you and assign your van, and for your van
to travel to your terminal. The actual time between check-in and boarding varies
depending on the volume of passengers, the number of terminal stops, airport traffic
and weather conditions. Our local representative will be able to give you an accurate
wait estimate when you check in.
As soon as the van arrives at the curb, you and other shared ride passengers will
be promptly boarded and you'll be on your way!
Airports with Special Arrangements
The following airports have a slightly different arrangement. Please use the links
below to learn how our service works in these airports:
Luggage, Children and Pets
Each passenger is permitted two checked bags and two carry-on items free. If you
have excess luggage, if your luggage exceeds 50 pounds, or if you will be bringing
large items such as surfboards or golf clubs, extra fees may apply.
Click here to learn more about luggage fees.
and Car Seats
While laws vary from state-to-state,
we at SuperShuttle support the strongest safety standard by recommending that small
children five years and under be secured in a child restraint seat for transportation.
Additionally, SuperShuttle does not provide child restraint seats. It is the responsibility
of a child's parent or caregiver to provide the Child Restraint System, per the
local law. Click here to
learn more about riding with children and child car seat requirements.
Smaller, kenneled pets are permitted on shared ride service and larger pets may
require a private van. This excludes service animals.
Click here to learn more about requirements for traveling with pets on SuperShuttle.
Travelers with pet allergies are advised that other passengers on your vehicle may
be traveling with a pet or service animal.
View our Cancellation
View Our Terms of Service
Got more questions? View our FAQ
or visit our blog.