How It Works
Welcome aboard! Our blue and yellow vans take you to the airport
from your home, office or hotel and bring you back after you land. We are able to
keep prices low in exchange for some of your time and a shared ride with other passengers.
SuperShuttle offers you a solution that is more convenient than lugging bags through
public transit, or driving and parking at the airport, with prices that are generally
more economical than a limo, private sedan, or taxi.
Our state-of-the-art automated dispatch system strategically routes you with others
traveling to the same geographic area. This system is unique to SuperShuttle and
gets you to your destination as promptly and economically as possible.
Make Your Reservations in Your Home City and at Your Destination
You can now make reservations to and from 39 airports in the U.S., France and Sweden.
To see our list of cities and airports,
You can make your reservations here on our website or by calling 800 BLUE-VAN (258-3826).
From Your Home, Office or Hotel
To arrange a pickup from your home, office or hotel to any of the airports we serve,
simply visit our reservations page or give us a call. A SuperShuttle van will pick
you up during the pre-arranged 15-minute pick-up window, bring you to the airport,
and drop you off right outside your airline terminal. We schedule our pickups carefully
to ensure you will make your flight in plenty of time.
Our 15-minute pick-up
window means that the van will normally arrive within 15 minutes of your
scheduled pickup time. For example, if your pickup time is 10:00 am, the van will
typically arrive between 10:00 am and 10:15 am. Please make sure that you are completely
ready to go and waiting outside of your pickup location at the beginning of your
scheduled pickup time window so that you will not keep other passengers waiting!
From the Airport
We encourage you to make a reservation from the airport. While reservations are
not required, we have found that our passengers prefer to make reservations in advance
to avoid the time and hassle of paying in the airport or on-board the van. Advance
reservations also help us plan the number of vans we will need to service our customers.
Please note that if you book a reservation from the airport, this does not mean
a van will be waiting for you when you arrive. Due to security considerations, airports
do not allow us to have vans lined up at the curb. However, we have vans waiting
close by in a “holding lot” near the airport, just minutes away.
In some cities, you will find a SuperShuttle ticket counter inside the airport;
in others, a member of our staff will be standing curbside to assist you. In either
case, the process is simple:
Once you have your luggage, tell our representative the specific address where you
are headed and provide them your confirmation number and/or last name.
Our representative will activate you in our system. This tells our dispatchers to
route you with other people headed in your direction, whether they are waiting at
your terminal or other terminals.
The next available van will then be dispatched from our "holding lot" at the airport
only minutes away, to pick you up, along with the others who have been assigned
to your van.
Please expect a wait time while we route you and assign your van, and for your van
to travel to your terminal. The actual time varies depending on the volume of passengers,
the number of terminal stops, airport traffic and weather conditions. Our local
representative will be able to give you an accurate estimate when you check in.
As soon as the van arrives at the curb, you and other passengers will be promptly
boarded, and you'll be on your way!
In the following airports, we have a slightly different arrangement. Please use
the links below to learn how our service works in these airports:
Important Notes About SuperShuttle Reservations
Our luggage policy closely follows that of airlines. If you have more than two checked
bags and one carry-on, if your luggage exceeds 50 pounds, or if you will be carrying
large objects such as surfboards or golf clubs, extra fees may be applicable. Please
call (800) BLUE VAN (258-3826) for special
instructions for your city.
Car Seats and Pets
While laws vary from state-to-state, we at SuperShuttle support the strongest safety
standard by recommending that small children five years and under be secured in
a child restraint seat for transportation. Additionally, SuperShuttle does not provide
child restraint seats. It is the responsibility of a child's parent or caregiver
to provide the Child Restraint System when transporting children in van and/or taxi
cabs. Review the
child passenger safety laws by state on the Governors Highway Safety Association
Different cities have different policies regarding pets. Please call (800) BLUE-VAN (258-3826) for special instructions
for your city regarding car seats or transporting your pet on a SuperShuttle van.
View our Cancellation Policy