San Francisco

The number of airports we serve is always increasing. To see the most updated list, visit our Locations section on the top of our home page, on our mobile apps or call our Customer Care Center at 1 800BLUE VAN (258-3826).

To get a quote, visit our Get Quote tool located on the top of our home page, on our mobile apps or call our Customer Care Center at 1 800BLUE VAN (258-3826).

If you are traveling with multiple parties (10 or more) and need multiple rides, please click here for assistance.

Advance booking times vary by the type of service you are selecting. We recommend booking at least 24 hours prior to pickup to ensure availability.

Unfortunately, we are unable to accommodate on demand reservations at this time.

When making a reservation, our system uses google predictive travel time to the airport and we endeavor to get you there 75-90 minutes prior to domestic flight departure and 120 minutes prior to international flight departures. Be aware that weather and traffic can cause additional unavoidable delays which are out of our control.

We endeavor to get you there 75-90 minutes prior to domestic flight departure and 120 minutes prior to international flight departures. Be aware that weather and traffic can cause additional unavoidable delays which are out of our control.

At the time of reservation, a credit card will be entered and processed.

The amount of tip provided to the driver is generally at the discretion of the passenger. In most cases and for convenience, a default 18% tip will be added to the base fare and is clearly displayed in the payment details on the checkout page. Should a passenger decide to customize the tip percentage, they can do so by editing the tip prior to booking the reservation. In certain markets an “inclusive gratuity” is added automatically and displayed as a separate charge item on the checkout page. In all cases the driver receives the tip amount.

Yes you can tip with cash on board.

Our providers do not provide car seats, but we are required to follow State and Federal law that do require car seats. We recommend passengers check prior to travel and be prepared to supply and install a car set if required.

Car Seat Laws by State | Booster Seat Requirements

Our luggage policy is outlined by the type of service you are requesting. When making your purchase carefully review the luggage restriction which complies with the luggage capacity of the vehicle. Bringing excessive or oversized luggage may result in an inability to provide service or additional cost by having to order an additional vehicle.

As a rule of thumb, luggage is oversized if it exceeds 50 pounds, the total dimension for your checked bag exceeds 80 inches when adding length, width, and height, or if you’ll be carrying a surfboard, pet crate, skis or other large items, please click here to learn more about whats permitted in terms and conditions. For needs outside of those listed, please contact customer care.

Vehicle capacity varies by service type and location and are clearly described by vehicle type at the time you make your reservation.

Yes, we have WAV in all markets, based on availability. For more information on Accessible Service, click here Terms and Conditions

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:

• Less than 25 pounds: Lap carrier permitted.
• More than 25 pounds: MUST be reserved as Exclusive (Private) Van

Per ADA requirements, the restrictions above do not affect Service Animals. For more information on Service Animals and Accessible Service, click here Terms and Conditions.

Travelers with pet allergies are advised that other passengers on your vehicle maybe traveling with a pet or service animal.

Children under the age of 16 years old must be accompanied by an adult.

Execucar uses either a luxury sedan or SUV depending on which type of service you have requested. In the event you ordered a sedan, and one is not available, an SUV may be sent instead. The vehicle type used in SuperShuttle Express could be a van, minivan, taxi, car, sedan, or SUV.

In a nutshell, riding at your own risk means that you have booked with a pickup time outside of those times recommended by our system to ensure timely arrival. For customers booking pickup later than the recommended times, SuperShuttle is not responsible for fees resulting from a missed flight.

We understand your travel plans may change, so we offer a very simple cancellation policy. Regardless of whether you made your reservation online, via mobile app, or by dialing our 800 number, just give us 24 hours’ notice prior to your pickup time and we will give you a full refund. We recommend canceling online at Manage Trips.

SuperShuttle Express and ExecuCar are unable to refund payment if cancelled with less than 24 hours’ notice prior to pick up time or in the event of a no-show. Credit card refunds are submitted to the financial institution within 1 business day, but it may take several days to be reflected on your statement; please check with your financial institution for more information. View the complete Cancellation policy here Terms and Conditions.

Click Manage Trip to cancel a reservation. Please have your confirmation number, and last name, phone, or zip code available.

Confirmations are sent within 30 minutes of making a reservation. If you lose it or need a receipt please visit Manage Trips. Please have your confirmation number, and last name, phone, or zip code available.

Drivers will arrive a few minutes before the pick up time and contact you with a text to the number on your reservation. It is important to respond promptly and be ready to go at that time.

It is important to be ready at the assigned pick up time. Drivers will contact you with a text to the number on your reservation. It is important to respond promptly or be ready to go at that time.

Arrival instruction vary by airport and service type. Your driver will normally call or text you or you’ll receive a text with arrival instructions with a contact number. If you reserved “Meet and Greet” service, the driver will normally meet you in baggage claim.

Detailed instructions on how to connect with your ride are included in your conformation along with a phone number from the service provider in that market. You can also review the website for further information.

If you have not received an email confirmation for your reservation, you can request one here Manage Trips or if you have further questions, please call Customer Care at 1-800-258-3826, for further assistance.

In the event that your flight has been canceled, it is important to notify us as soon as possible. If within the cancelation period, we will cancel your reservation and a refund will be issued immediately. If we are notified inside of the cancelation policy and the vehicle has been dispatched, then a refund may not be available. We suggest that the airline be contacted for reimbursement.

For arriving flight, if your flight is significantly delayed, please contact the local provider identified on your confirmation and check on vehicle availability.

If an item is lost or left behind while using our service, we recommend calling the service provider identified on your confirmation page. You can also call the driver direct should you have their number. In the case you cannot get in contact with the provider, you should submit a claim on our website and click on the “contact us” button located at the bottom of the page. Be prepared to include as much information as possible including your confirmation number and city to have your concern resolved quickly.

We are not responsible for lost or damaged belongings. To review our terms of service, click Terms and Conditions. For tips on keeping your belongings safe while traveling, click here.

SuperShuttle shared ride will be making multiple stops on the way to your destination (TO) With SuperShuttle shared ride you will share the vehicle with others to a common destination and may make multiple stops on the way, SuperShuttle Express is a direct ride to/from the airport. The vehicle type used in SuperShuttle express is not guaranteed and could be a van, minivan, taxi, car, sedan, or SUV.

We do not currently offer an international toll-free number for international travelers. Instead, we offer 24-7 online booking options. Customers calling from an international number can dial 1-520-216-4657. Customers are also welcomed to call our toll-free line using a landline phone while stateside. (1 800 BLUE VAN (258-3826)). If for any reason you need to call us from outside of the U.S. we are not responsible for phone and SMS fees that may result.

This all depends on the type of service you book. SuperShuttle Express and ExecuCar are both direct service, meaning no additional stops will be made between the airport and your drop off or pick up location. Should you choose the shared ride service, the number of stops made varies from city to city and is based on population density and vehicle size. Since rides are grouped geographically, stops are likely to be in quick succession due to higher density. For areas that are more spread out, smaller vans and fewer stops are likely but will also be more spread out in time and distance. Number of stops will also vary upon time of day, time of year, and the number of passengers going to or from your area.

In most markets, direct billing is not available. However, in certain situations and depending on frequency and volume of use it may be possible to provide a credit card to cover all expenses for a group. The credit card would be charged immediately when the reservations are made. Should additions or cancelations occur the account manager will reconcile after transportation is provided or weekly, depending on whichever comes first. Please reach out to reservations@execucar.com.

The amount of tip provided to the driver is generally at the discretion of the passenger. In most cases and for convenience, a default 18% tip will be added to the base fare and is clearly displayed in the payment details on the checkout page. Should a passenger decide to customize the tip percentage, they can do so by editing the tip prior to booking the reservation. In certain markets an “inclusive gratuity” is added automatically and displayed as a separate charge item on the checkout page. In all cases the driver receives the tip amount.

Transportation needs to be paid at the time the reservation is made.

Unfortunately, SuperShuttle Express and ExecuCar do not accept any vouchers at this time.

Unfortunately, SuperShuttle Express and ExecuCar does not provide frequent flyer rewards. We hope to have our own rewards program in the future.

The login page contains “forgot password” link with instructions on how to reset your password.

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during our web-based reservation process is SSL 128-bit encrypted. This can be verified by the following methods:

The URL should begin with “https.” This indicates a secure connection.

SuperShuttle Express and ExecuCar do have an online Privacy Policy. You can view it here “Terms and Conditions”.

The best way to file a customer service concern is to go to our website and click on the "contact us" button located at the bottom of the page. Be prepared to include as much information as possible including your confirmation number to have your concern resolved quickly. Provided we have your email address, a survey is sent after the trip is completed and we endeavor to respond to all surveys promptly.

Customer Care responds to feedback reports for reservations in the US within 3 to 5 business days. If for any reason you have not heard back regarding your inquiry, please contact Customer Care using the information on our Contact page.