Follow us: Twitter  Google+

Employment

SuperShuttle is an equal employment opportunity employer dedicated to a policy of nondiscrimination in employment upon any basis, including race, color, creed, religion, age, sex, national origin, ancestry, sexual orientation, marital status, or military status.

To learn more about any of the roles described below, you can view our current job listings for more details.

Customer Care

SuperShuttle Customer Care is a vital link to our customers. This team works together to efficiently, effectively, and professionally handle customer concerns via phone, email, and social media. Daily responsibilities will vary and may include reservations, lost and found inquiries, and everything in between.

In-house training includes classroom instruction, on-the-job training, and mentoring with senior team members and management. Additionally, advancement opportunities become available as Customer Service Representatives become proficient in each area of responsibility. Each location has different opportunities to move up and enter more challenging roles.  Part-time and full-time positions are available. Candidates must pass background and drug testing.

SuperShuttle's national Customer Care center has offices in Tempe, AZ, Tampa, FL, and Sacramento, CA. Operations are open 24-7, year-round, and are linked via our proprietary reservations and dispatch systems, allowing us to handle thousands of incoming calls per day.

Airport Ticket Counter Agent

Airport Ticket Counter Agents Representatives are the first point of contact between SuperShuttle and the customer.

Job Requirements/Skills
Airport Ticket Counter Agents are personable, proficient in English (oral and written), and good communicators. They are externally focused, helpful, and able to adapt to different customers’ personalities and demands. They must be able to multi-task in a fast-paced environment. Airport Ticket Counter Agents must be professional in both appearance and etiquette, and able to stand for long periods of time when necessary.

  • Windows and general computer knowledge.
  • High school diploma or equivalent preferred.

Please contact your City location directly to learn about open positions.

Curbside Guest Service Representative

Curbside Guest Service Representatives are the first point of contact between SuperShuttle and the customer. These important ambassadors must greet the customer and enter his or her destination into our system via a hand-held electronic device. Once a passenger is entered into the system, he or she is automatically matched with other people who are headed in the same direction.

Job Requirements/Skills
Curbside Guest Service Representatives are personable, proficient in English (oral and written), and good communicators. They are externally focused, helpful, and able to adapt to different customers’ personalities and demands. They must be able to multi-task in a fast-paced environment. Curbside Guest Service Representatives must be professional in both appearance and etiquette.

This position is located in an outdoor environment on airport property, and may require the ability to stand for long periods of time.

  • High school diploma or equivalent preferred.

Please contact your City location directly to learn about open positions.

Dispatcher

The dispatch function plays a vital role in interacting with our drivers and delivering our service to our customers. The dispatcher's role is to dispatch van assignments to drivers and ensure that reservations are boarded on time. The dispatcher must have a professional disposition when transmitting on the radio to drivers and be able to support the fleet as needed.

Job Requirements/Skills
Dispatchers must be proficient in English (oral and written) and good communicators. Must have a positive attitude, a strong knowledge of the service area, and be self motivated. Must be flexible, able to multi-task and have the capacity to work calmly in a fast paced environment. This position may require the ability to sit for extended periods of time.

  • Windows and general computer knowledge.
  • High school diploma or equivalent preferred.

Please contact your City location directly to learn about open positions.