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Employment

SuperShuttle is an equal employment opportunity employer dedicated to a policy of nondiscrimination in employment upon any basis, including race, color, creed, religion, age, sex, national origin, ancestry, sexual orientation, marital status, or military status.

To learn more about our open positions, including those described below, you can view our current job listings for more details.

Customer Service

SuperShuttle Customer Care is a vital link to our customers. This team works together to efficiently, effectively, and professionally handle customer concerns via phone, email, and social media. Daily responsibilities will vary and may include reservations, lost and found inquiries, handling complaints, and everything in between.

In-house training includes classroom instruction, on-the-job training, and mentoring with senior team members and management. Additionally, advancement opportunities become available as employees become proficient in each area of responsibility. Each location has different opportunities to move up and enter more challenging roles.  Part-time and full-time positions are available. Candidates must pass background and drug testing.

Customer Care has offices in Tempe, AZ and Tampa, FL. Operations are open 24-7.

Airport Ticket Counter and Curbside Service Representatives

Airport staff, available at many of the airports we serve, represent the brand in a face-to-face setting. They are expected to be personable, good communicators (oral and written), and problem solvers. They are externally focused, helpful, and able to adapt to different customers’ personalities and demands. They must be able to multi-task in a fast-paced environment. Airport staff must be professional in both appearance and etiquette, and able to stand for long periods of time when necessary. Additional responsibilities / required skills include:

  • Meet and greet the customers in a professional and friendly manner. 
  • Inquire of each customer his or her destination and inform the customer of the rate and the approximate wait time. 
  • Sell a ticket to each passenger and issue the correct change, and the ticket and a receipt. 
  • Organize the passengers into lines based upon their destination. 
  • Announce the arrival of the bus and take headcounts of the passengers based upon the number of open seats on the bus. 
  • Windows and general computer knowledge.
  • High school diploma or equivalent preferred.

Please contact your City location directly to learn about open positions.

Dispatcher

Dispatch plays a vital role in aiding our drivers and delivering service to our customers. Dispatchers must be proficient in English (oral and written) and good communicators and must have a professional disposition when transmitting on the radio to drivers and be able to support the fleet as needed. Must have a positive attitude, a strong knowledge of the area served, and be self motivated. 

Must be flexible, able to multi-task and have the capacity to work calmly in a fast paced environment. This position may require the ability to sit for extended periods of time. Additional responsibilities / required skills include:

  • Schedules and dispatches drivers. 
  • Answers calls from clients and schedule services.
  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows.
  • Prepares reports on all activities occurring during their shifts. 
  • Directs drivers through radio contact
  • Windows and general computer knowledge.
  • High school diploma or equivalent preferred.

Please contact your City location directly to learn about open positions.