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Our Cancellation Policy

We understand your travel plans may change. With that in mind, SuperShuttle has a very simple cancellation policy: regardless of whether you made your reservation online, using our mobile applications, or via our 800 number, just give us 2 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your account within 3-5 business days.

Unfortunately, SuperShuttle cannot refund payment if cancelled with less than 2 hours notice prior to scheduled pickup time or in the event of a no-show.

Cancel A Trip  Click here to cancel reservation.
Email Confirmation  Click here to receive an email confirmation for your reservation.