Today, to continue our series addressing our customers’ top questions, we’re explaining “At Your Own Risk.” This is a term that comes up only while booking shared ride outside of the recommended pickup times.
The term “At Your Own Risk” or “At Own Risk” means that the customer is taking the risk of missing their flight into their own hands, including the cost of missing the flight they are hoping to catch.
Since we are able to keep prices low in exchange for some of your time and a shared ride with other passengers, a critical part of the shared ride process is the timing of pickups for those customers heading to the airport.
While booking, our system automatically generates pickup times that ensure each customer makes it to the airport in time. These recommendations take into consideration multiple stops for other shared-ride passenger pickup, distance to the airport, normal traffic delays, and time needed to drop off passengers at their terminal.
While the recommended pickup times may seem early, this is part of our commitment to make sure each customer arrives at the airport in plenty of time to make his or her flight.
Customers also have the option to select pickup at an alternate time. When choosing a time outside the recommendations, however, even the smallest delays can throw off the timetable and we can no longer guarantee the reservation. As a result, we do not recommend this option as you may miss your flight.
Using our recommended pickup times, customers occasionally arrive early to the airport. For customers who prefer to leave at a time that is convenient for them, we offer two direct transportation options: private shuttle vans, and sedan service through ExecuCar. Direct transportation is a higher cost because of its personalized nature but, for some people, it’s worth it.
For more information on the shared ride process, you can visit the How it Works section of our site.
To book a ride, please click here
Posted 1 years 125 days ago
by Shauna 4 Comments