Welcome aboard!
Our blue and yellow vans take you to the airport from your home, office or hotel
and bring you back after you land. To keep prices low, you give a small amount of
your time, and share the ride with a few other passengers. In exchange, SuperShuttle
gives you prices that are more economical than a taxi or limo and a solution that
is more convenient than driving and parking at the airport.
Our state of the art automated dispatch system strategically routes you with others
traveling to the same geographic area. This system is unique to SuperShuttle and
gets you to your destination as promptly and economically as possible.
Make Your Reservations in Your Home City and at Your Destination
You can now make reservations to and from 33 major airports in 50 cities. To see our
list of cities and airports, click here.
You can make your reservations here on our website or by calling 800 BLUE-VAN (258-3826).
From Your Home, Office or Hotel
To arrange a pickup from your home, office or hotel to any of the airports we serve,
simply visit our reservations page or give us a call. A SuperShuttle van will pick
you up during the pre-arranged 15-minute pick-up window, bring you to the airport,
and drop you off right outside your airline terminal. We schedule our pickups carefully
to ensure you will make your flight in plenty of time.
Our 15-minute pick-up window means that the van will normally arrive within 15 minutes
of your scheduled pickup time. For example, if your pickup time is 10:00 am, the
van will typically arrive between 10:00 am and 10:15 am. Please make sure that you
are completely ready to go at the beginning of your scheduled pickup time window
so that you will not keep other passengers waiting!
From the Airport
We encourage you to make a reservation from the airport. While reservations are
not required, we have found that our passengers prefer to make reservations in advance
to avoid the time and hassle of paying in the airport or on-board the van. Advance
reservations also help us plan the number of vans we will need to service our customers.
Please note that if you book a reservation from the airport, this does not mean
a van will be waiting for you when you arrive. Due to security considerations, airports
do not allow us to have vans lined up at the curb. However, we have vans waiting
close by in a “holding lot” near the airport, just minutes away.
In some cities, you will find a SuperShuttle ticket counter inside the airport;
in others, a member of our staff will be standing curbside to assist you. In either
case, the process is simple:
Once you have your luggage, tell our representative the specific address where you are headed and provide them your confirmation number and/or last name.
Our representative will activate you in our system. This tells our dispatchers to route you with other people headed in your direction, whether they are waiting at your terminal or other terminals.
The next available van will then be dispatched from our "holding lot" at the airport only minutes away, to pick you up, along with the others who have been assigned to your van.
There is a short wait time while we route you and assign your van, and for your van to travel to your terminal. The actual time varies depending on the volume of passengers, the number of terminal stops, airport traffic and weather conditions. Our local representative will be able to give you an accurate estimate when you check in.
As soon as the van arrives at the curb, you and other passengers will be promptly boarded, and you'll be on your way!
In the following airports, we have a slightly different arrangement. Please use
the links below to learn how our service works in these airports.
Long Beach (LGB)
Oakland (OAK)
San Jose (SJC)
Luggage
Our luggage policy closely follows that of airlines. If you have more than 2 checked
bags and one carry-on, if your luggage exceeds 50 pounds, or if you will be carrying
large objects such as surfboards or golf clubs, extra fees may be applicable. Please
call (800) BLUE VAN (258-3826) for special instructions for your city.
Car Seats and Pets
While laws vary from state-to-state, we at SuperShuttle support the strongest safety standard by recommending that small children 5 years and under be
secured in a child restraint seat for transportation. Additionally, SuperShuttle does not provide child restraint seats. It is the reponsibility of a child's parent or
caregiver to provide the Child Restraint System when transporting children in van and/or taxi cabs.
Different cities have different policies regarding pets. Please call (800) BLUE-VAN
(258-3826) for special instructions for your city regarding car seats or transporting
your pet on a SuperShuttle van.
For our Cancellation Policy Click here