Frequently Asked Questions
What are the benefits of making my reservations at SuperShuttle.com?
When you book your reservation online, you save the time and hassle of paying with
credit card or cash on board the vehicle. What's more, you may qualify for special
discounts available to customers who book online and you could even earn frequent
flyer miles on select air carriers. Enjoy the convenience and peace of mind of having
your reservation completed in advance by visiting our reservations page today!
Please note: If you book a reservation with us in advance, this does not mean a
van will be waiting for you at the curb when you arrive. Due to security considerations,
airports do not allow us to have vans lined up at the curb waiting for individual
travelers. However, we do have vans waiting close by, in a 'holding lot' near the
airport. The moment you have your luggage and inform our staff you are ready to
go, you will be entered into our system, quickly matched with others going in your
direction, and a van will be sent to pick you up promptly.
Why should I register with SuperShuttle.com?
Registering with us will ensure we've got important information including frequently
used addresses, frequent flier accounts, etc., making future reservations with us
quicker and easier. You'll also be able to view previous reservations, cancel your
reservation online, or view the details of your reservation.
You do not need a SuperShuttle.com profile to make a reservation. Registering with
our website, however, allows you to store information in your profile (addresses,
credit cards, airline rewards, etc.) meaning that in the future your information
will be pre-filled, saving you time. You also must be registered to change or cancel
an existing reservation online.
How do I get a login account?
You can create a login account by clicking
here, or by visiting the My Shuttle
page.
The login page contains a "forgot password" link with instructions on how to reset
your password. You can also Click
here to access the page.
When I make a reservation online, why do I have to prepay?
Prepayment has become the industry standard for travel related reservations made
online. Prepayment helps us reduce no-shows, reduce fraudulent reservations and
keep costs down.
In addition, prepayment is a much easier and more convenient way for our guests
to use our service. We recognize that the majority of our guests prefer to pay for
travel expenses by credit card. Once you arrive at your destination, you simply
sign for the ride instead of waiting for change or credit card approval.
I need to cancel my reservation.
We understand your travel plans may change. With that in mind, SuperShuttle has
a very simple cancellation policy: regardless of whether you made your reservation
online or via our 800 number, just give us 4 hours notice prior to your pickup time
and we will give you a full refund. Refunds normally show up on your credit card
account within 2 business days.
Unfortunately, SuperShuttle cannot refund payment if cancelled with less than 4
hours notice prior to pickup time or in the event of a no-show.
Click here to cancel a reservation.
Can I use direct billing?
Yes. For our corporate accounts, we are happy to arrange for a Direct Bill account.
Simply select the payment type on our website and enter your DB account number.
Your account administrator may have assigned a password to your account. If so,
you'll be prompted for the password.
Of course, if you do not have a direct bill or corporate account and wish to pay
with cash or credit card on board the vehicle, please feel free to call our reservation
center and an agent will be happy to assist you in making a reservation.
Is my information secure?
Yes. Keeping your personal information and any credit card information secure and
confidential is one of our most important responsibilities. Any information that
is exchanged between your computer and our server during the reservation process
is SSL encrypted. This can be verified by several methods:
First, the url should begin with "https." This indicates a secure connection.
Second, you should see a padlock in the status bar area of your browser when viewing
encrypted pages. You can double click this padlock to view information regarding
our security certificate.
Third, each page that uses encryption has a Verisign logo along the left hand side.
You can click the logo and a new window will open which will allow you to view our
security certificate information, directly from the issuing authority.
In addition to encrypting your information during transmission, we recognize a responsibility
to ensure our systems are secure from outside intrusion. Our web server is independently
tested every night for Internet security vulnerabilities. This testing can be verified
by the presence of the "Hacker Safe" logo on our pages. You can click the logo to
verify that our server passes the FBI/SANS Internet Security test.
We hope these measures provide the reassurance needed to use our online reservations
system. If you still do not wish to exchange personal information over the Internet,
please call our toll free reservations center at (800) 258-3826 and we will be happy
to assist you over the phone.
Does SuperShuttle have a Privacy Policy?
SuperShuttle does have an online privacy policy.You can view it here.
What are the restrictions on luggage?
Our luggage policy closely follows that of airlines. A good rule of thumb is two
checked bags and one carry on. If your checked bags exceed 50 pounds or the total
dimensions for the checked bags exceed 80 inches (add length + width + height),
or if you'll be carrying a surfboard, crate, skis or other large items, please call
our reservation center for special instructions.