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Customer Survey

Your opinions and comments are very important to us. Please assist us in our efforts to improve quality and to serve you better in the future by completing our brief survey.


1.Service Experience

 
Excellent
Good
Fair
Poor
Reservations
Confirmation
Airport Greeter (if applicable)
Chauffeur
Vehicle
Billing
Overall
           
Comments

2. Reservations

 
Excellent
Good
Fair
Poor
Friendliness
Knowledge
Speed
     
Comments

3. Chauffeur

 
Yes
No
On time for pickup

 
Excellent
Good
Fair
Poor
Appearance
Geographic Knowledge
Safety
Customer Service
         
Comments

4. Vehicle

 
Excellent
Good
Fair
Poor
Interior Cleanliness
Exterior Appearance
Mechanical Condition
     
Comments

5. Billing

 
Excellent
Good
Fair
Poor
Accuracy
Presentation Format
Timeliness
     
Comments

6. Would you recommend SuperShuttle to someone else?


7. Would you like additional information about SuperShuttle's services?


8. If you have additional information such as a confirmation number or vehicle number?



Please provide us with the following information.

Airport of Service:

 
Company Name:

Please tell us how we may contact you if follow up is required.

First Name:

 
Last Name:

 
Email Address:

 
Telephone Number:
(If outside the U.S., please include Country Code.)