Please visit our Help Center where you can find answers to our most commonly asked questions.

Ride Reservation Changes

Most changes can be made online using the Edit Trip function. Use the Edit Trip function to make the following updates to your ride reservation:

  • Name on your reservation
  • Telephone number
  • Travel date and time – note: if your pick up time is coming soon, it may be considered “ASAP”. You will need to call the SuperShuttle reservation center.
  • Flight information
  • Baggage Count
  • Flight type–Domestic or International
  • Frequent mileage program accounts
  • Addition of specialty notes

For all other ride reservation changes, such as pick up location or vehicle change requests, please contact SuperShuttle customer care at 1-800-258-3826.

Please do not send an email to request a reservation change. Email requests are handled in the order they are received and may not be addressed in time to comply with our two-hour cancellation policy.

Hotel Reservation Contact

To make a hotel reservation or update an existing hotel reservation, visit

Questions or Comments

Complete the form below and we will reply generally within 5 business days for most issues. Or call us day or night for assistance at (800) BLUE VAN (258-3826). Do not include credit card information. Instead, book online or call the number above.

First Name*
Last Name*
Reservation Number (if available)
Vehicle Number (if available)
Date of Trip (if available)
Airport of Service (if applicable)