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Hours of Operation for SuperShuttle Shared Ride Service


24 hour clock with headphonesOne of the things customers love most about SuperShuttle service is its convenience. 

We understand that it’s not always easy to get a ride to the airport at 3 AM from a loved one or even a taxi service – and that’s why we’re here! At most of our locations, our vehicles, dispatch teams, and call centers are available to assist you 24 hours a day.

Vehicle Availability

One of the most common reasons people use our service is because they couldn’t bribe their sibling, significant other, or parent to get up early enough, or stay up late enough, for their flight. If you need a 3 AM ride to the airport, or a 1 AM ride back home, our vans can usually be there. You might even be surprised to find you’re not the only one going that way.

Please plan to reserve your ride 24 hours in advance of the time you will need to be picked up. Sometimes, we are able to accommodate requests on shorter notice, but only advance reservations are guaranteed.

Important Considerations while Planning Your Trip

Northern Colorado to DIA Route

Our Northern Colorado service operates a little differently, with a coach bus departing at intervals to run the route between the Denver International Airport and a local hub. Click here to learn more about our Fort Collins service and its pick-up points, routes and schedule.

Vehicle Availability

Please note that even if you book a reservation from the airport, it is not guaranteed that a van will be waiting for you outside your terminal upon your arrival. Due to security enforcement, most airports do not allow vans to wait curbside.

Airport Staff Availability

SuperShuttle personnel are typically only available at the airport during the airport’s standard operating hours, to match the arrival and departure of flights. For after-hours arrivals, you will find either an after-hours phone you can use to dial us directly, or a phone number provided with your confirmation to notify the local dispatch team when you’ve landed.

Restricted Hours

Please note that the certain locations have restricted hours due to limited overnight availability of our franchise or employee operators. Additionally, weather and other short-term incidences may occasionally result in closed booking for certain areas. 


To learn more about our locations and how to find SuperShuttle upon your arrival, click here






Posted 1 years 102 days ago by Maggie     12 Comments



12 Comments


  • Lisa Norman 20 days ago
    I would like to use a shared van from midtown NYC to JFK at approximately 9:00 pm on 12/6/14. Is it possible to schedule a pickup at a particular time and expect to arrive at the airport within an hour of that time?

    Reply
  • Ursula 43 days ago
    Hi there, I've been trying to make a reservation online for Tuesday, 10/14 around 11PM but the website says SuperShuttle doesn't operate between 11PM and 6AM... I'm heading downtown Denver and based on the previous comments I just wanted to confirm if you operate or not around that hour? Thanks a lot!

    Reply
    • Linda from SuperShuttle 42 days ago
      Ursula: I'm sorry for the inconvenience our website has caused. Depending on the location our service can be 24 hours. For further assistance please send your inquires here customercare@supershuttle.com

      Reply
  • Val 139 days ago
    My flight home on an upcoming trip was to land at DIA around midnight. When I indicated that time in my shuttle reservation it said you don't operate 12AM-6AM. I had to change my flight because of that. Now I see that you operate 24/7. Can you explain why I got the message I did and ultimately had to change my flight to a more expensive one?

    Reply
    • Shauna from SuperShuttle 138 days ago
      Just double-checked with the team and wanted to clarify... Depending on when you booked, we've closed down reservations at Denver presently. They've been closed since late yesterday. Also, if you booked a ride from Denver International to Fort Collins, the service is closed every night from 12 AM to 6 AM, as noted above. I did update the blog post but only DCA has ongoing restrictions, so that was the only one added. Denver's closures are short-term. I'm sorry for the inconvenience.

      Reply
    • Shauna from SuperShuttle 138 days ago
      Hi Val! A couple of our locations have restricted hours in the past month. This post was published almost a year ago and I will update it to reflect these changes now. I apologize for the confusion.

      Reply
  • Felicia 146 days ago
    We had a horrible experience with Super Shuttle. After multiple delays we finally arrived at Washington Reagan at 1:10am. Saw a gentleman with the super shuttle shirt on who didn't want to help so he passed us to a counter girl who was closing up and also didn't want to help. When we gave her our confirmation information she told us there were no vans available and told us to call the customer service line in the morning even though the service was paid for. We went outside to get a cab and saw three shuttles lined up and both people we spoke to climbing into them with passengers. Clearly they did not want to help us. By this time it was close to 2am. Called in the morning and since I booked the reservation on Shuttle Fare the customer service person couldn't help and I am still waiting for part of my refund. All in all the worst way to start a vacation.

    Reply
    • Linda from SuperShuttle 144 days ago
      Felicia: I'm sorry to hear of the unpleasant encounter and overall frustration our service caused during your recent trip. It’s unusual we were unable to service your trip. In regardless, I’m sorry for the lack of service. I'd like to look into the status of your refund further. Please send us your case or confirmation number to socialmedia@supershuttle.net... Sending via email ensures fastest assistance and protects your privacy.

      Reply
  • Robin Diaz 155 days ago
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  • ery 155 days ago
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  • Ricardo 1 years 84 days ago
    Hellow, I will arrive at New Jersey Airport around 06:00 AM but I would like to go to Jersey Gardens before move to NY city. In this way I would like to know if is possible I schedule a supershuttle around 19:00 I will appreciate so much your answer. Best Regards,

    Reply
    • Shauna from SuperShuttle 1 years 84 days ago
      Hi, Ricardo! We can take you from the airport to any destination in the area that you like using our shared ride service. If you would like a ride from Jersey Gardens to NYC, you'll need to book additional charter service for the second leg of your route. If you would like a vehicle that waits for you as you shop, you'll need to book a charter from the airport. Have a great trip!

      Reply

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